Privacy Policy

Last updated: 24.07.2025

Introduction

This Privacy Policy explains how I, Bianca Lawson trading as Bianca Jemm Naturopathy, collect, store, and use your personal and sensitive information when you engage with my business — whether that's by booking a consultation, downloading a resource, or simply browsing my website.

I take your privacy seriously and am committed to protecting your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you have any questions, you can reach out anytime at hello@biancajemmnaturopathy.com

What I Collect

When you connect with me via my website, email list, booking system, or social platforms, I may collect the following personal information:

  • Name, email address, phone number, and country of residence

  • Booking details, including consultation history and appointment preferences

  • Your health concerns, case history, and relevant lifestyle information (as part of clinical consultations)

  • Payment details for invoicing or refunds (stored securely through third-party providers like Stripe or PayPal)

  • Browser and device data (IP address, site activity) for analytics purposes

  • Feedback, testimonials, or questions you choose to share

How and Why I Collect Information

Your information is collected for a few key reasons:

  • To provide naturopathic consultations and tailored support

  • To process bookings, send resources, and manage payments

  • To send email updates or newsletters (only if you’ve opted in)

  • To improve the functionality and content of my website

  • To meet legal and ethical obligations for health records and client confidentiality

I only collect information with your full knowledge and consent — for example, when you fill out a form, book a service, or sign up for emails. You’re welcome to opt out of marketing emails anytime using the unsubscribe link at the bottom of any message.

Sensitive Information

As a naturopath, I may collect sensitive health information when it’s relevant to your care. This may include:

  • Date of birth

  • Medical history and current symptoms

  • Health-related lifestyle details

  • Supplement and medication use

  • Mental and emotional wellbeing

Sensitive data is only collected directly from you and always with your consent. It is securely stored using Cliniko, a professional health record platform that complies with privacy and health data standards.

Storage and Security

Your data is stored securely using a combination of tools and platforms that include:

  • Cliniko (client case notes and consultation data)

  • Squarespace (website + contact forms)

  • Calendly (appointment scheduling)

  • Mailchimp (email list and newsletters)

  • Stripe or PayPal (payment processing)

I use password-protected systems, two-factor authentication, and limited-access permissions to protect your information. While I take every reasonable precaution, no transmission over the internet can be guaranteed 100% secure — so if you’d prefer to share particularly sensitive details in a different way, just let me know.

Third-Party Services

I may share relevant data (on a need-to-know basis) with carefully selected third parties who assist in my business operations, including:

  • Website hosting and analytics (Squarespace, Google Analytics)

  • Email marketing (Mailchimp)

  • Payment processors (Stripe, PayPal)

  • Booking platforms (Calendly)

  • Practice management software (Cliniko)

These providers are chosen for their privacy and security compliance. Some may store data in countries outside Australia. I ensure that they have their own privacy safeguards in place.

Cookies and Analytics

This website uses cookies and analytics tools to track how visitors interact with content. These help me improve usability and deliver relevant resources. You can opt out or adjust cookie settings via your browser.

For more info, you can view:

Children’s Privacy

I only collect health-related information from minors (under 18) with the explicit consent of a parent or guardian. This information is treated with the same level of sensitivity and security as all other client records.

Accessing or Updating Your Info

You have the right to access, correct, or update the personal information I hold about you. To make a request, just email me and I’ll respond within 30 days, unless legally restricted.

Collaborations and Referrals

If we work together in a collaborative or referral capacity, your basic business contact info may be stored securely and used to manage communication, mutual clients, or co-created content. Health data will never be shared without express permission.

Your Rights & Complaints

If you ever have concerns about how your data is handled, please reach out to me directly first. If you're not satisfied with my response, you can contact:

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with the new effective date.