Terms & Conditions
Last updated: 24.07.2025
Welcome to Bianca Jemm Naturopathy, a naturopathic service founded by Bianca Lawson. By booking a consultation, purchasing a product, or using this website, you agree to the terms outlined below. These terms are here to protect both of us — so everything runs smoothly, transparently, and respectfully.
Acceptance & Eligibility
By using this website, booking services, or purchasing products, you confirm you’re 18+ (or under 16 with parental consent) and agree to these Terms.
Services
Bianca Jemm Naturopathy offers naturopathic consultations, digital resources, and health education designed to support your wellbeing. All advice is based on holistic principles and tailored to your unique needs. However, this does not replace medical care. Please consult your primary healthcare provider for urgent, acute, or emergency concerns.
Payments
Payment for consultations is required in full at the time of booking. This confirms your appointment and allows preparation to begin ahead of time. All payments are securely processed via our booking platform.
Cancellations, Rescheduling & Missed Appointments
Life happens — if you need to change your appointment, here's what you need to know:
You may reschedule or cancel up to 24 hours before your appointment without penalty.
If you cancel within 24 hours of your appointment, a 50% cancellation fee will apply.
If you fail to attend an appointment, a 100% cancellation fee will apply.
You’re welcome to reschedule anytime with more than 24 hours’ notice via the online booking system or by email.
This policy helps ensure fair use of appointment times and respects the time set aside for your care.
Digital Products & Refunds
Due to the nature of downloadable content, no refunds are available on ebooks or digital products once purchased. Please read the product description carefully before buying. If you have any questions before purchasing, don’t hesitate to reach out.
Clients Under 16
Naturopathic care is available for clients under the age of 16, provided a parent or legal guardian gives written consent before the initial consultation. A guardian must also be present during the session unless otherwise arranged in advance.
Your Role in the Process
Working with a naturopath is a collaborative journey. By booking, you agree to:
Share accurate and relevant health information
Take responsibility for implementing recommendations
Keep your medical provider informed of any major changes to your health
Understand that results may vary and are influenced by your own commitment and consistency
Intellectual Property
All content on this website, including ebooks, handouts, blog posts, and brand materials, belongs to Bianca Jemm Naturopathy unless otherwise credited. These resources are for personal use only. Please don’t reproduce, redistribute, or sell them without permission.
Collaborations & Affiliations
Bianca Jemm Naturopathy may occasionally collaborate with aligned brands, practitioners, or creatives. Any such partnerships will be transparently disclosed. If you're interested in working together, please reach out via the contact page.
Privacy & Data
Your privacy is respected and protected. All personal information shared during consultations or through the website is handled in accordance with Australian privacy law. For full details, please refer to the Privacy Policy.
Jurisdiction
Bianca Jemm Naturopathy operates under Australian law. These Terms & Conditions are governed by the laws of Victoria, Australia.
Your experience matters deeply, and I’m committed to providing a supportive, respectful, and safe environment for all clients. If you have any concerns or feedback about your consultation or experience with Bianca Jemm Naturopathy, please get in touch directly via email at hello@biancajemmnaturopathy.com— I genuinely welcome the opportunity to hear your concerns and make things right.
Questions?
If anything here isn’t clear or you’d like to chat further, reach out at hello@biancajemmnaturopathy.com